Refund policy

30-day return requests

You may request a return within 30 days of delivery. Contact support before sending any product back. Items must be in the condition required by applicable law and the return instructions provided by support.

Items that cannot be returned

For health, hygiene and safety reasons, opened, used, tampered or improperly stored consumable products may not be eligible for return unless defective or otherwise required by applicable law.

Damaged or incorrect items

Contact us promptly after delivery with your order number, a description of the issue and supporting photos. We will review the case and explain the available resolution.

Refund timing

Approved refunds are returned to the original payment method. Bank and payment-provider processing times vary and are outside our direct control.

Cancellations

We will try to honour cancellation requests received before dispatch, but cancellation cannot be guaranteed once processing has begun.